FAQ

I want to join the Mkrs. family! What do I do?
We love meeting new Paris makers! Please email or write to us. Deets on the Contact Page.

How do I get in touch if I have a question?
The best way to contact us is via the Chatbot on our website or the dedicated email address shop@mkrs.family.

How long does it usually take to respond?
We’re a small team and we do our absolute best to answer you as soon as possible, generally within 24 hours.

How do I know if my order has been placed successfully?
Once you have placed an order, you will receive an email confirmation listing all the details.

Where do you ship to?
We ship to: France • Belgium • Denmark • Finland • Germany • Ireland • Italy • Luxembourg • Monaco • Netherlands • Portugal • Spain • Sweden • Switzerland. We're expanding beyond Europe soon.

What are the shipping times for your products?
We send out each order in 2-4 days. Since some editions of our products are limited or made to order, our delivery time can range from 2 to 5 weeks. It also varies depending on your country.

Gifts
We don’t wrap but we love writing personalised notes. Click that option in the checkout.

Is my credit card information secure?
All credit card transactions on the website are processed using a secure online gateway that encrypts your card details in a secure host environment. This data will be fully encrypted and used only to process card transactions that you have initiated.

What's the story with the Mkrs. Paris Shop?
The Mkrs. Paris Shop is a hybrid studio, office and events space where we will be championing Paris Makers via launches, pop-ups, trunk shows and parties #IRL. And where you can also Click & Collect your eshop purchases. It's located at 6 rue Thorel, 75002 Paris, France and is open by appointment only.

Click & Collect
Please pick up your order within two weeks, and let us know when you plan to come by!

 

 

From paris

with love

Secure Payments

Amex, Apple Pay, Mastercard, Paypal, Visa

Click & Collect

in our Paris Shop

A question?